Sep, 2021
Sep, 2021
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cancellation of reservation

Basel Hotel reserves the right to apply the cancellation policy to all Basel hotel reservations as follows:

In the event that the reservation is canceled after more than 24 hours starting from 12:00 noon from the date of the day on which the reservation is registered, the value of only one night will be deducted from the amount paid by the guest, and the rest of the amount will be returned by the same method of payment used for the reservation.


 The client is not entitled to claim the value of the discount paid by the Basel Hotel or change the method of refunding the remainder of the amount for the method in which theamount was paid when the reservation is madeinitially.


In the event that the guests do not arrive at the hotel at the specified arrival day of the agreed reservation no later than 6:00 pm on the same day of arrival, then the reservation is considered null and cancelled. The value of the full amount of the reservation amount paid by the guest is not deducted and the guest is not entitled to claim any refund of amounts paid to the New Palace Hotel.